The rise of automation and digital solutions is reshaping the landscape of traditional administrative tasks, impacting the role that executive secretaries and administrators (EAs) play. Technological advancements are streamlining routine tasks, transforming the skills and job responsibilities of EAs.
in-demand digital skills in business support
Digital transformation is creating a demand for EAs who have strong digital literacy to operate different digital tools and take on more strategic responsibilities. This includes technical skills in project management, data analysis and the ability to use technology to enhance efficiency.
With organisations streamlining their administrative headcount, employers are prioritising digital-savvy candidates who proactively upskill themselves. EAs experienced in managing multiple complex projects and applying critical thinking to analyse data for their teams will be highly sought after, as they become strategic partners to C-suite executives.
essential soft skills for relationship building and career growth
The top 3 soft skills employers value in candidates are a strong attention to detail, excellent time management and ability to meticulously execute their tasks.
They also seek individuals with flexible mindsets, strong interpersonal skills, and effective communication to manage different leadership styles. Executive administration workers are also required to be flexible with their time, as they will need to accommodate changing schedules and participate in some business meetings alongside senior executives.
local and junior candidates are more in demand
The Hong Kong job market for executive assistants presents distinct opportunities for junior and senior candidates.
Many companies actively seek secretaries with less than five years of experience, creating an advantage for junior candidates entering the workforce. Their limited work experience serves as a benefit, allowing them to readily secure entry-level positions and explore a range of opportunities to gain valuable experience and refine their career aspirations.
In contrast, middle to senior talent often approach job changes with more caution. With established careers and specific goals in mind, they prioritise finding roles that align with their values and long-term ambitions.
With more Chinese firms setting up operations in Hong Kong, Mandarin has become essential for most applications. Local candidates are often trilingual and proficient in English, Mandarin and Cantonese, which helps the company manage stakeholders across the region.
download randstad hong kong’s 2025 job market and salary trends report
Our 2025 Job Market and Salary Trends report cuts through the complexity to deliver actionable insights and expert analyses from our business leaders in Hong Kong.
Download the report to explore Hong Kong's labour market trends and see if your organisation offers competitive salaries for the top 10 business support jobs to enhance your talent attraction strategies.
The report examines key talent expectations as well as current industry trends and salary benchmarks in the following industries:
- Accounting and finance
- Banking and financial services
- Business support
- Construction, property and engineering
- Human resources
- Insurance
- Legal
- Life sciences and healthcare
- Luxury and retail
- Supply chain and logistics
- Sales and marketing
- Technology
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