complaint handling manager, leading bank.

Our client is a leading bank in Hong Kong. As a Manager in the complaints team, you will play a crucial role in handling complaint cases and collaborating with other business units to address compliance issues.


Job responsibilities:

• Handle and manage complaint cases via different channels.
• Handle escalated complaints from regulators, ensuring timely and effective resolution.
• Develop and implement strategies to improve complaint handling processes.
• Liaise with internal and external stakeholders to address and resolve complaints.
• Monitor and report on complaint trends and outcomes to senior management.
• Ensure compliance with all relevant regulatory requirements and internal policies.
• Provide training and development opportunities for team members.
• Perform other duties as assigned.


Requirements:

• Bachelor degree or above.
• 4 years of relevant working experience in complaint handling, regulatory affairs, or a related field in banking.
• Proficient in communicating in written and spoken Chinese and English.
• In-depth knowledge of regulatory requirements and complaint handling processes. ...