customer service (japanese n1) - gaming industry ~$28k; wfh.

• Collaborate closely with internal stakeholders to proactively address customer comments, feedback, and complaints, with the goal of delivering optimal solutions that cultivate outstanding customer relationships and foster a service-centered culture.
• Collect and analyze feedback to gain insights into customer needs and expectations, enabling targeted and effective responses.
• Effectively manage customer inquiries through diverse channels, including email, live chat, and social media platforms.
• Follow a 5-day work week with assigned shifts or alternative schedules as directed by superiors.
• Availability for holiday shifts is essential to ensure uninterrupted coverage and seamless customer service.

• Diploma or above & JLPT Level 1 (N1) is a must
• Minimum 1 year experience in customer service field (back office), Senior candidate would be consider as "Assistant Manager"
• Team management experience would be a plus
• Good command of spoken and written English, Fluent in Cantonese & Chinese
• Customer-oriented with a positive attitude
• Able to demonstrate a high level of customer service orientation
• Good communication and problem-solving skills
• Good PC skills in MS Office

Interested candidates, please click APPLY NOW or send your updated resume to Miyako Ho at miyako.ho@randstad.com.hk

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