customer service officer, general insurance.

Key Responsibilities:

• Manage general insurance inbound customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate manner
• Establish and maintain good customer relationships by providing one-stop customer care services
• Provide after-sales service to customers including policy endorsement and claims handling
• Ensure the service delivered meets the company standard and complies with internal and regulatory requirements
• Ensure the accuracy of data and activities logged in the system
• Support initiatives and projects assigned to drive process improvements

Requirements:

• DSE / HKCEE graduate or above qualifications
• Holder of IIQE (Paper I & II) qualifications
• At least 3 years in inbound call centre environment with focus on customer service, complaint and claims handling
• General Insurance knowledge and experience is essential
• Self-motivated, independent, good team player, customer-oriented with excellent customer service and communication skills
• Fluency in Cantonese, good command of English and Mandarin would be an advantage
• Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing

Interested parties, please click "Apply" to complete the application process. If you would like to arrange a confidential discussion, you may also reach Karin Ng at email: karin.ng@randstad.com.hk

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