summary

hong kong
permanent
full-time

specialism
administration & business support
sub specialism
customer service & call centre
reference number
91M0246921_6496579116289725870

job details

about the company. ...

Our client is a luxury hotel in Hong Kong, known for its design and stunning view of the city. It offers spacious, elegantly designed rooms, top notch dining options and a focus on personalized service. The hotel emphasizes a tranquil atmosphere, making it a popular choice for both business and leisure travellers. To cope with their business needs, they are looking for a Director of Front Office to join and lead the front desk teams.

about the team.Reporting to the Head of Hotel, you will work on site and lead a sizable team. You will also work alongside other innovative leaders who are passionate in driving changes and applying new ways for operations efficiency.

about the job.

Leadership & Management
- Oversee the daily operations of the front desk team.
- Hire, train, and mentor front desk staff to ensure high performance.
- Develop and implement training programs to enhance guest service skills.
Guest Experience
- Ensure exceptional guest experiences through personalized service.
- Address and resolve guest complaints and inquiries in a timely manner.
- Monitor guest satisfaction scores and implement improvements as needed.
Operations & Administration
- Manage front desk operations, including check-in/check-out processes.
- Ensure adherence to hotel policies and procedures regarding guest service.
- Collaborate with housekeeping and maintenance departments to ensure room readiness.
Financial Management
- Oversee front desk financial transactions, including billing and payments.
- Prepare and manage the front desk budget, optimizing operational costs.
- Analyze financial reports to identify trends and opportunities for improvement.
Technical Proficiency
- Utilize property management systems to streamline operations.
- Ensure front desk technology is up to date and functioning efficiently.
Communication & Collaboration
- Liaise with other departments to ensure seamless guest experiences.
- Participate in management meetings, providing insights on front desk operations.
Compliance & Safety
- Ensure compliance with health and safety regulations.
- Maintain security protocols to protect guest information and property

skills & experiences required.

Bachelor's degree in Hospitality Management or related field
Minimum of 12 years of relevant experience in large scale luxury hotel operations with at least 5 years in same capacity
Strong leadership and interpersonal skills
Proficiency in hotel management software and Microsoft Office Suite
Attention to details and the ability to work collaboratively with other departments to achieve the set KPIs
Strong sense of urgency and experience in handling emergencies and critical situations
Excellent written and verbal communications skills in both English and Chinese

Interested parties, please apply directly with your most updated resume including your latest and expected salary package. Feel free to reach out to doris.wan@randstad.com.hk if you have any questions.

about the company.
Our client is a luxury hotel in Hong Kong, known for its design and stunning view of the city. It offers spacious, elegantly designed rooms, top notch dining options and a focus on personalized service. The hotel emphasizes a tranquil atmosphere, making it a popular choice for both business and leisure travellers. To cope with their business needs, they are looking for a Director of Front Office to join and lead the front desk teams.

about the job.

Leadership & Management
- Oversee the daily operations of the front desk team.
- Hire, train, and mentor front desk staff to ensure high performance.
- Develop and implement training programs to enhance guest service skills.
Guest Experience
- Ensure exceptional guest experiences through personalized service.
- Address and resolve guest complaints and inquiries in a timely manner.
- Monitor guest satisfaction scores and implement improvements as needed.
Operations & Administration
- Manage front desk operations, including check-in/check-out processes.
- Ensure adherence to hotel policies and procedures regarding guest service.
- Collaborate with housekeeping and maintenance departments to ensure room readiness.
Financial Management
- Oversee front desk financial transactions, including billing and payments.
- Prepare and manage the front desk budget, optimizing operational costs.
- Analyze financial reports to identify trends and opportunities for improvement.
Technical Proficiency
- Utilize property management systems to streamline operations.
- Ensure front desk technology is up to date and functioning efficiently.
Communication & Collaboration
- Liaise with other departments to ensure seamless guest experiences.
- Participate in management meetings, providing insights on front desk operations.
Compliance & Safety
- Ensure compliance with health and safety regulations.
- Maintain security protocols to protect guest information and property

skills & experiences required.

Bachelor's degree in Hospitality Management or related field
Minimum of 12 years of relevant experience in large scale luxury hotel operations with at least 5 years in same capacity
Strong leadership and interpersonal skills
Proficiency in hotel management software and Microsoft Office Suite
Attention to details and the ability to work collaboratively with other departments to achieve the set KPIs
Strong sense of urgency and experience in handling emergencies and critical situations
Excellent written and verbal communications skills in both English and Chinese

experience
12 years
skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree

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doris wan

office administrator & executive assistant (up to 30k/monthly)
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about the company.Global Asset Management Companyabout the job.Oversee daily office operations, including facility management and vendor relations.Maintain office supplies inventory and manage procurement.Implement and improve office procedures and policies.Coordinate office events and meetings.Provide administrative support to executives, including calendar management and travel arrangements.Prepare reports, presentations, and correspondence.Assist in pro
posted 7 january 2025
about the company.Global Asset Management Companyabout the job.Oversee daily office operations, including facility management and vendor relations.Maintain office supplies inventory and manage procurement.Implement and improve office procedures and policies.Coordinate office events and meetings.Provide administrative support to executives, including calendar management and travel arrangements.Prepare reports, presentations, and correspondence.Assist in pro
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director of front office - hotel.

job details

experience

skills

qualifications

education

share this job.

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getting you registered.

compliance check.

reference and background check.

the perfect job for you.

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doris wan

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