Job opening - IT Support (35k/monthly) in Hong Kong | Randstad Hong Kong

summary

hong kong
HK$20,000 - HK$35,000 per month, 13th month
contract
full-time

specialism
information technology
sub specialism
infrastructure, network design & support
reference number
91M0245825_2704864136237775197

job details

about the company. ...

Established Corporate Bank Company

about the job.

Provide first and second-level IT support to bank employees via phone, email, and in-person.
Troubleshoot and resolve hardware and software issues, primarily within Windows operating systems.
Assist in the setup and configuration of workstations, printers, and other peripherals.
Maintain documentation of support incidents, resolutions, and software installations.
Collaborate with the IT team to identify recurring issues and implement solutions.
Ensure timely resolution of IT support requests in accordance with service level agreements (SLAs).
Participate in IT projects and initiatives as needed.

skills & experiences required.

2-3 years of experience in IT support, with a focus on Level 1 to Level 2 services.
Proficiency in Windows operating systems and Microsoft Office Suite.
Strong problem-solving skills and the ability to work under pressure.
Excellent communication and interpersonal skills.
Familiarity with network troubleshooting and basic IT security principles is a plus.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are advantageous.

show more

about the company.

Established Corporate Bank Company

about the job.

Provide first and second-level IT support to bank employees via phone, email, and in-person.
Troubleshoot and resolve hardware and software issues, primarily within Windows operating systems.
Assist in the setup and configuration of workstations, printers, and other peripherals.
Maintain documentation of support incidents, resolutions, and software installations.
Collaborate with the IT team to identify recurring issues and implement solutions.
Ensure timely resolution of IT support requests in accordance with service level agreements (SLAs).
Participate in IT projects and initiatives as needed.

skills & experiences required.

2-3 years of experience in IT support, with a focus on Level 1 to Level 2 services.
Proficiency in Windows operating systems and Microsoft Office Suite.
Strong problem-solving skills and the ability to work under pressure.
Excellent communication and interpersonal skills.
Familiarity with network troubleshooting and basic IT security principles is a plus.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are advantageous.

skills
no additional skills required
qualifications
no additional qualifications required
education
Vocational/Professional Qualification

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As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
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