Customer Service Officer (Customer Service Center) Key Responsibilities:Provide exceptional face-to-face customer service at our service centers.Assist customers with their insurance claims and general policy inquiries.Explain complex insurance information clearly and concisely.Maintain a professional and presentable appearance at all times.Handle customer feedback and resolve issues efficiently and empathetically. Key Requirements:Previous experience in a
Customer Service Officer (Customer Service Center) Key Responsibilities:Provide exceptional face-to-face customer service at our service centers.Assist customers with their insurance claims and general policy inquiries.Explain complex insurance information clearly and concisely.Maintain a professional and presentable appearance at all times.Handle customer feedback and resolve issues efficiently and empathetically. Key Requirements:Previous experience in a
Customer Care Associate (Life Insurance Correspondence)Responsibilities:Handle customer inquiries from various channels such as live chat, email, and letters in a timely and tactful mannerProvide accurate information on products and policy services to customersManage and resolve customer complaints and complex cases escalated by Customer Care AssociatesOffer immediate support to team members facing challenges in handling inquiriesDocument all inquiry detai
Customer Care Associate (Life Insurance Correspondence)Responsibilities:Handle customer inquiries from various channels such as live chat, email, and letters in a timely and tactful mannerProvide accurate information on products and policy services to customersManage and resolve customer complaints and complex cases escalated by Customer Care AssociatesOffer immediate support to team members facing challenges in handling inquiriesDocument all inquiry detai
Responsibilities:Prepare high-quality presentation materials for client meetings, internal reviews, and external engagements.Create clear, visually appealing illustrations and comparisons (e.g., insurance solution, product comparisons, financial projections).upport follow-up and meeting scheduling with prospective and existing clients and partners.Provide administrative support for insurance applications, ensuring completeness and accuracy.Requirements:Dip
Responsibilities:Prepare high-quality presentation materials for client meetings, internal reviews, and external engagements.Create clear, visually appealing illustrations and comparisons (e.g., insurance solution, product comparisons, financial projections).upport follow-up and meeting scheduling with prospective and existing clients and partners.Provide administrative support for insurance applications, ensuring completeness and accuracy.Requirements:Dip
Position Summary:Our client is a leading firm in the insurance industry.We are seeking an accomplished and results-driven professional to join our team as the Head of Operations. This pivotal role involves working closely with the leadership team to design and implement business strategies while overseeing customer-related operational functions. The successful candidate will ensure the company’s business objective is met by driving operational efficiency a
Position Summary:Our client is a leading firm in the insurance industry.We are seeking an accomplished and results-driven professional to join our team as the Head of Operations. This pivotal role involves working closely with the leadership team to design and implement business strategies while overseeing customer-related operational functions. The successful candidate will ensure the company’s business objective is met by driving operational efficiency a
Customer Service Specialist - Employee BenefitsJoin Our Team as a Customer Service Specialist - Employee Benefits!Are you a customer service pro with a background in employee benefits or healthcare? We're looking for a dedicated and empathetic individual to join our team as a Customer Service Specialist.The Role:You'll be the first point of contact for our clients, handling their inquiries and resolving issues related to their employee benefits. Your day-t
Customer Service Specialist - Employee BenefitsJoin Our Team as a Customer Service Specialist - Employee Benefits!Are you a customer service pro with a background in employee benefits or healthcare? We're looking for a dedicated and empathetic individual to join our team as a Customer Service Specialist.The Role:You'll be the first point of contact for our clients, handling their inquiries and resolving issues related to their employee benefits. Your day-t
Senior Officer, Marketing and Promotion (HNW Segment)This is an exciting opportunity for an experienced and ambitious marketing professional who is passionate about creating exclusive brand experiences and driving business growth through high-impact initiatives, with a strong focus on event marketing. Key Responsibilities:Your role will be at the intersection of brand strategy, client engagement, and business growth, with a primary focus on executing excep
Senior Officer, Marketing and Promotion (HNW Segment)This is an exciting opportunity for an experienced and ambitious marketing professional who is passionate about creating exclusive brand experiences and driving business growth through high-impact initiatives, with a strong focus on event marketing. Key Responsibilities:Your role will be at the intersection of brand strategy, client engagement, and business growth, with a primary focus on executing excep
The Opportunity:This is your chance to move beyond the routine. We are hiring a Life & Health Claims Professional to handle a portfolio of high-value, complex claims. If you're a detail-oriented expert who enjoys tackling intricate inpatient cases and providing personalized service, this is the perfect role for you. This position is for those who are passionate about solving unique claims challenges, not just processing high volumes. What You'll Do:Indepen
The Opportunity:This is your chance to move beyond the routine. We are hiring a Life & Health Claims Professional to handle a portfolio of high-value, complex claims. If you're a detail-oriented expert who enjoys tackling intricate inpatient cases and providing personalized service, this is the perfect role for you. This position is for those who are passionate about solving unique claims challenges, not just processing high volumes. What You'll Do:Indepen
Responsibilities:Review, analyze, accept or reject risks of businessDevelop and maintain relationships with producers to encourage the submission of targeted business, obtain necessary underwriting information and promote satisfactory serviceIdentify process improvement plan, provide comments and feedback to any blockagesRequirements:Bachelor’s degree, preferred in Insurance & Risk ManagementMature, independent, self-motivated with strong interpersonal ski
Responsibilities:Review, analyze, accept or reject risks of businessDevelop and maintain relationships with producers to encourage the submission of targeted business, obtain necessary underwriting information and promote satisfactory serviceIdentify process improvement plan, provide comments and feedback to any blockagesRequirements:Bachelor’s degree, preferred in Insurance & Risk ManagementMature, independent, self-motivated with strong interpersonal ski
Role Overview:The role involves assessing and approving claims in accordance with company guidelines, monitoring daily operations to ensure efficient claims processing, and meeting service turnaround times.Key Responsibilities:Evaluate and approve claims according to company policies.Oversee daily operations of claims investigations to ensure efficient processing.Meet turnaround times and achieve service level agreements (SLAs) for claims.Address inquiries
Role Overview:The role involves assessing and approving claims in accordance with company guidelines, monitoring daily operations to ensure efficient claims processing, and meeting service turnaround times.Key Responsibilities:Evaluate and approve claims according to company policies.Oversee daily operations of claims investigations to ensure efficient processing.Meet turnaround times and achieve service level agreements (SLAs) for claims.Address inquiries
Role Overview: This individual will play a key part in fostering market expansion, elevating our brand's standing, and enriching the client journey for our esteemed clientele.Key Responsibilities:Market Penetration & Expansion: Support the formulation and implementation of strategic initiatives designed to capture and grow our presence within the HNW client base. Collaborate with both external collaborators and internal departments to jointly create bespok
Role Overview: This individual will play a key part in fostering market expansion, elevating our brand's standing, and enriching the client journey for our esteemed clientele.Key Responsibilities:Market Penetration & Expansion: Support the formulation and implementation of strategic initiatives designed to capture and grow our presence within the HNW client base. Collaborate with both external collaborators and internal departments to jointly create bespok
The Role Overview:This role involves leading competitive analysis, developing sales content, and fostering strong relationships with referral partners and insurers.Key Responsibilities:Drive Distribution & Sales: Oversee product distribution, lead sales initiatives (e.g., cross-selling, up-selling), and collaborate with Marketing to launch targeted campaigns. Utilize data to develop sales strategies and compelling product materials for the salesforce. Prov
The Role Overview:This role involves leading competitive analysis, developing sales content, and fostering strong relationships with referral partners and insurers.Key Responsibilities:Drive Distribution & Sales: Oversee product distribution, lead sales initiatives (e.g., cross-selling, up-selling), and collaborate with Marketing to launch targeted campaigns. Utilize data to develop sales strategies and compelling product materials for the salesforce. Prov
about the company.A top-tier multinational insurance group in Hong Kong is looking for a seasoned professional to step into a key leadership position as an Assistant Claim Manager for their Life Claims division.You will be instrumental in guiding the team, taking ownership of complex and sensitive claim assessments, and shaping the future of our claims process through system enhancements and strategic projects. If you are a proactive leader with deep exper
about the company.A top-tier multinational insurance group in Hong Kong is looking for a seasoned professional to step into a key leadership position as an Assistant Claim Manager for their Life Claims division.You will be instrumental in guiding the team, taking ownership of complex and sensitive claim assessments, and shaping the future of our claims process through system enhancements and strategic projects. If you are a proactive leader with deep exper
Strategic Partner: Assistant Account Manager (Employee Benefits)Are you a seasoned insurance professional passionate about crafting comprehensive benefits solutions for corporate clients? Join our team at a leading global insurance brokerage and become a vital partner to businesses, helping them attract and retain top talent through innovative employee benefits programs. This is a unique opportunity to leverage your expertise in a role that blends strate
Strategic Partner: Assistant Account Manager (Employee Benefits)Are you a seasoned insurance professional passionate about crafting comprehensive benefits solutions for corporate clients? Join our team at a leading global insurance brokerage and become a vital partner to businesses, helping them attract and retain top talent through innovative employee benefits programs. This is a unique opportunity to leverage your expertise in a role that blends strate
Elevate Your Career: Assistant Account Manager (General Insurance) – B2B FocusAre you a seasoned General Insurance professional with a passion for building client relationships and a knack for managing complex corporate accounts? Join our dynamic team at a leading global insurance brokerage where you will be empowered to act as a trusted advisor to businesses, not just a service provider. This is a rare opportunity to leverage your expertise in a role tha
Elevate Your Career: Assistant Account Manager (General Insurance) – B2B FocusAre you a seasoned General Insurance professional with a passion for building client relationships and a knack for managing complex corporate accounts? Join our dynamic team at a leading global insurance brokerage where you will be empowered to act as a trusted advisor to businesses, not just a service provider. This is a rare opportunity to leverage your expertise in a role tha
The Opportunity: As a Medical Claims Officer, you will be responsible for the accurate and timely assessment and processing of medical insurance claims. You will play a vital role in ensuring our policyholders receive the support and benefits they are entitled to, directly impacting their experience during times of need. Key Responsibilities: Assess, verify, and process medical insurance claims (e.g., inpatient, outpatient, hospitalisation, surgical proced
The Opportunity: As a Medical Claims Officer, you will be responsible for the accurate and timely assessment and processing of medical insurance claims. You will play a vital role in ensuring our policyholders receive the support and benefits they are entitled to, directly impacting their experience during times of need. Key Responsibilities: Assess, verify, and process medical insurance claims (e.g., inpatient, outpatient, hospitalisation, surgical proced
The OpportunityOur client is looking for a Policy Servicing Officer (Aftersales), you will be a vital link in ensuring seamless post-sale support for our valuable clients. This back-office role requires a highly organized individual who can manage complex administrative tasks, maintain impeccable records, and provide proactive support to both clients and our internal teams.Key ResponsibilitiesManage all aftersales policy servicing for a portfolio of existi
The OpportunityOur client is looking for a Policy Servicing Officer (Aftersales), you will be a vital link in ensuring seamless post-sale support for our valuable clients. This back-office role requires a highly organized individual who can manage complex administrative tasks, maintain impeccable records, and provide proactive support to both clients and our internal teams.Key ResponsibilitiesManage all aftersales policy servicing for a portfolio of existi