about the company.
My client is a well-established business in Hong Kong and they are looking for a Senior IT Manager to spearhead the CRM system development and implementation initiatives. This role will be pivotal in designing, developing, implementing, and optimizing the in-house CRM system to drive customer engagement and operational efficiency.
about the job.
- Lead the team and 3rd party vendors in designing, customizing, and deploying CRM solutions tailored to the business needs.
- Define the technical roadmap for the CRM system, ensuring scalability, security, and seamless integration with existing systems.
- Collaborate closely with business stakeholders to understand requirements, translate them into technical specifications, and deliver solutions that align with strategic objectives.
- Manage the entire software development lifecycle, from planning and development to testing, deployment, and maintenance.
- Implement best practices for data management, customization, and automation within the CRM system.
- Continuously monitor system performance, analyze data to derive insights, and optimize processes for enhanced user experience and business outcomes.
- Review and manage manpower, budget, and timelines based on project priorities
skills & experiences required.
- Bachelor's Degree or above in Computer Science/Business Administration or a related discipline
- 12+ years of experience in the IT field; with a strong focus and in-depth knowledge of CRM system development, configuration, customization, and implementation; also with a good understanding of CRM system logic and architecture
- Solid experience in leading the SDLC; and hands-on coding experience with modern JavaScript/Java tech stack
- Familiarity with other CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) and with a good understanding of industry best practices would be advantageous
- Strong leadership skills with a proven track record of managing technical teams & 3rd party vendors
- Excellent problem-solving abilities, analytical mindset, and a strategic approach to technology solutions.
- Good communication skills and proficient in both Cantonese and English speaking is a must
- Excellent and proven interpersonal skills, and strong stakeholder management skills with the ability to influence and persuade trust
If you’re interested in this exciting opportunity please don’t delay and click APPLY NOW; or for more information, you can reach out to Kelvin Chu at kelvin.chu@randstad.com.hk
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