your privacy explained.

At Randstad, protecting your personal data is important to us. We are committed to ensuring that your privacy is respected and maintained at all times and have based this Privacy Policy Statement on applicable privacy laws as well as our existing obligations of confidentiality.

“personal data” means any information relating directly or indirectly to a living individual from which it is practicable for the identity of the individual to be directly or indirectly ascertained and in a form which access to or processing is practicable. The following are some examples of personal data: name, address, telephone number, HKID/passport number and e-mail address.

This Privacy Policy Statement explains who we are, for what purposes we may use your personal data, how we handle it, to whom we may disclose it, where it may be transferred to or accessible from and what your rights are.

• about Randstad

  This Privacy Policy Statement explains how Randstad Hong Kong Limited (“Randstad”) collects personal data and how we maintain, use and disclose that information. It also provides details about your privacy rights, along with our general rights and obligations in relation to the personal data we keep on record.

  By continuing to use our services via our website or by providing personal data to us, you agree to the collection, use and disclosure of your personal data in the manner set out in this Privacy Policy Statement and Personal Information Collection Statement.

  Randstad (referred to in this notice as: “we” or “us” or “Randstad Hong Kong Limited”), will process your personal data in accordance with this Privacy Policy Statement and Personal Information Collection Statement (such personal data sometimes also referred to as “information”).  

  Except as otherwise set out below, Randstad is the ‘controller’ of the personal data as Randstad is the Organisation that determines the purposes and means of the processing of personal data.

  For the efficient operation and management of our business, Randstad Group Companies may in certain instances jointly define the purposes and means of processing Personal Data (and hence are joint controllers). Examples of processing activities where Randstad Group companies jointly process personal data are those related to managing our Misconduct Reporting Procedure and Sanctions checks, which we do so jointly with Randstad N.V.. Please contact us (see the section “Contact us” below) if you want to know more about these jointly-controlled processing activities or would like to receive a summary of the joint controllers’ roles and responsibilities and/or exercise your data protection rights regarding any jointly-controlled processing of your personal data.

  Randstad only collects, uses and discloses personal data with your consent or deemed consent or as otherwise permitted under the Personal Data (Privacy) Ordinance (“PDPO”) or other applicable laws and regulations.

• HR technologies

  Our use of innovative HR technologies for talent matching and services

  Our ultimate goal is to support people and organizations in realizing their true potential. We believe that the best way to achieve that goal is by combining our passion for people with the power of today’s HR technologies. By HR technologies we mean technologies that help us digitize and enhance a variety of recruitment-related processes. 

  For example we use chatbots to improve your talent experience. Chatbots give candidates the opportunity to answer questions based on the requirements of the job they apply for.  This is a user-friendly way for candidates to:

  • provide us with relevant information that may not be readily apparent from the application, profile or resume of a candidate.
  • know promptly whether their skills meet a job’s essential requirements and, if not, to easily explore other jobs or to identify gaps in their skillset.
  • answer at any moment convenient to the user.

  As part of the larger recruitment process, HR technologies allow us to connect candidates more quickly to our consultants.  This, in turn, allows our consultants to better support candidates in exploring jobs and to deliver the right candidates more quickly to our clients. HR technologies also allow our consultants to find people based not only on the jobs they qualify for but also on the basis of jobs they are interested in. 

  Improving the client experience 

  HR technologies help us to search through a broader and more diverse set of candidates so that we become even better at finding the best talent with the most relevant skill-set for our clients. Thanks to these technologies our consultants can focus on the tasks that require genuinely human traits that technology cannot emulate: creativity and emotion. 

  Web beacons
  
  
  
  Our emails may contain a single, campaign-unique "web beacon pixel" to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails, wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.
  
  
  
  Responsible use of HR technologies

  Randstad is committed to the ethical and responsible use of innovative HR technologies. Randstad does not use these technologies as a substitute for humans or human interaction in any part of its processes. Instead, our use of HR technologies is intended to make interactions with clients and candidates more personal, relevant and meaningful.

  We strive to involve human beings whenever we make decisions that significantly impact you.  If, in exceptional cases, we were to make such decisions based on a fully automated process (ie. without involvement of humans), we will only do so where that is permitted by law and after having notified you.

  To ensure all candidates are treated fairly we take steps to avoid bias where we use HR technologies. For example:

  • We regularly test the output created by these technologies to identify potential unfair bias.
  • We regularly obtain expert advice to continuously improve the way in which we identify and remove bias.

  Both our consultants and our search and match algorithms are thoroughly trained and always work together.

• how long do we keep your personal data

  We may retain your personal data for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

• how we will protect your personal data

  We have technical and organizational security measures in place to protect your personal data from being accidentally lost, used, altered, destructed, disclosed or accessed in an unauthorized way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your personal data are governed by Randstad's rules for information and IT security, data protection and other internal regulations and guidelines applicable to the processing of personal data. For example, your personal data is stored in secured offices and in computerised databases which require a login and password to gain access. Access to the database is only available to those who require such access. All staff are bound by a confidentiality agreement regarding company and customer information. Visitors to our premises are always accompanied by a member of staff for the duration of the visit.

  As our information technology team & storage facilities/servers may be located in other jurisdictions, your personal data may be transferred to, stored, used and processed in a jurisdiction other than Hong Kong. You understand and consent to the transfer of your Personal Data out of Hong Kong as described herein and under the Personal Information Collection Statement.

  Where we transfer your personal data to a country outside of Hong Kong, we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPO.

• your data protection rights

  your rights – withdrawing your consent

  You are entitled to withdraw your consent for the processing of your personal data by giving Randstad reasonable notice by sending a written request to our Data Protection Officer at the contact details provided below.

  Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the implications of such withdrawal. 

  We may also ask you to verify your identity and for more information about your request.

  your rights - accessing your personal data & correcting information you have provided

  If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

  Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

  We will respond to your request as soon as reasonably possible. If we are unable to respond to your request within forty (40) days after receiving your request, we will inform you in writing days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPO).

  
  
   

• direct marketing

  We will only send direct marketing materials to you if you have consented or if you have indicated no objection to receive such direct marketing materials. We cannot use your personal data for direct marketing unless we have received your consent or indication of no objection. In all direct marketing materials, we will give you the option to unsubscribe from receiving further marketing communications.

  
  
   

• external sites

  Our website or communications may contain links to or from other websites. External sites that are linked to or from the Randstad web site are not under our control and you are advised to review their Privacy Policy Statement. Users should note there are inherent risks associated with the transmission of information via the Internet and you should therefore make your own assessment of the potential risk to the security of your information.

  
  
   

• changes to this Privacy Policy Statement

  We may update this notice from time to time. You can see the date on which the last change was made below. We advise you to review this notice on a regular basis so that you are aware of any changes. 

  This statement was updated on: 27.06.2022